Every function
leads to revenue.
20+ years leading marketing, product, and CX at Nike, Amazon, and high-growth startups. I connect the functions, measure what matters, and run experiments until growth compounds.
All of my roles have been 0 to 1 builds: a new function, a new team, a new product. I thrive in greenfield environments and work fractionally to drive growth without the full-time overhead.
I bridge the gap
across functions.
I bring together strategy, product, marketing, and CX to drive measurable growth across the full customer journey. Everything is instrumented. Everything gets tested.
Building with AI.
Not just talking about it.
Hands-on projects at the intersection of strategy, product, and emerging technology.
Straightforward investment.
Serious results.
I work with a small number of clients at a time so I can show up as a true partner, not a vendor. Engagements are scoped for impact, not hours.
Results that compound.
High-impact engagements across global brands and high-growth startups. All outcomes are measured. All experiments are documented.
Before going fractional, I spent 20+ years owning these functions full-time.
- Exceeded all acquisition, engagement and retention targets by double digits in year 1
- Managed $4M demand creation budget across full-funnel campaigns
- Directed campaigns tied to Super Bowl, NBA season, and Just Do It 30th anniversary
- Raised Amazon's impact in the health and wellness industry through innovative brand storytelling and national expansion
- 2x member base YoY while maintaining 94% CSAT vs. 78% industry standard
- Launched 4 new channels: web, email, performance, and social
- Led full redesign and launch of B2B2C health plan product in under 9 months
- Reduced call center volume 20% via improved self-service and CX
- Grew CSAT from 73% to 81% in year 1 via voice of customer program
- Provided data-driven recommendations for strategic priorities across Amazon investments in the creator marketing ecosystem
- Conducted quantitative and qualitative research as internal consultant to shape strategic priorities
- Identified product-market fit gaps and informed roadmap for underserved audience segments
A little more about me.
Ready to grow?
Tell me about your business and what you are trying to solve.
melissa@mspringerstudio.com